FAQ

Frequently Asked Questions

What does RAVNORO sell?

RAVNORO offers a selection of artificial plants, decorative trees, and lifelike greenery designed to bring natural-inspired beauty to homes, offices, and everyday living spaces.

Will my artificial plant look exactly like the photographs?

We make reasonable efforts to present our products as accurately as possible. However, actual colors may vary slightly due to lighting conditions, photography, and individual screen settings. Leaf arrangements, shapes, and fullness may also differ slightly between individual products.

Some artificial plants and trees may require gentle shaping of branches and leaves after unpacking to achieve the desired appearance. Please refer to the product description and any included assembly instructions for additional guidance.

Does my plant come with a planter?

The inclusion of a planter depends on the specific product. Please review the product description carefully to see what is included with your purchase.

Decorative accessories or additional items shown in lifestyle photographs are not included unless specifically stated in the product details.

Can I use my artificial plant outdoors?

Outdoor suitability varies depending on the product. We recommend reviewing the individual product description before placing artificial greenery in an outdoor environment.

Please do not assume that a product is weather-resistant or UV-resistant unless these features are expressly stated.

How do I care for my artificial plant?

Artificial plants are designed to offer decorative greenery without the need for watering or regular plant maintenance.

To keep your artificial plants looking their best, gently remove dust using a soft cloth or duster and follow any product-specific care instructions.

Avoid using harsh cleaning chemicals or exposing products to excessive heat, as these conditions may affect their appearance or materials.

What should I do if my item arrives damaged?

If your artificial plant, decorative tree, planter, or any included component arrives damaged, please contact our customer service team as soon as possible.

Provide your order number, a brief description of the issue, and clear photographs of the product, affected parts, and packaging.

Our support team will review your request and help determine an appropriate resolution in accordance with our policies and applicable law.

Can I return my order?

Eligible products may be requested for return within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Please contact our customer service team before returning any product so we can provide the appropriate instructions.

Where should I send a return?

Please contact our customer service team before shipping any returned products.

Once your return request has been reviewed and approved, we will provide the relevant return instructions.

Return Address:

Chizhou Xinyuan Trading Co., Ltd.

Address: Unit 133, Building 2, Cluster A, Cuiwei Nanyuan, Guichi District, Chizhou City, Anhui Province, China

Phone: +86 15156600110

Can I track my order?

When tracking information is available, we will generally provide a tracking number after your order has been dispatched.

Please allow some time for the shipping carrier's tracking system to update after receiving your shipment confirmation.

How can I contact RAVNORO?

If you have questions about our products, an existing order, shipping, returns, or other concerns, please contact us using the details provided on our Contact Us page.

Email: service@ravnoro.com