PRIVACY POLICY

Privacy Policy

Your privacy is important to us.

This Privacy Policy explains how personal information is collected, used, and shared when you visit ravnoro.com, place an order, or communicate with RAVNORO.

RAVNORO is operated by Chizhou Xinyuan Trading Co., Ltd.

Address: Unit 133, Building 2, Cluster A, Cuiwei Nanyuan, Guichi District, Chizhou City, Anhui Province, China

Phone: +86 15156600110

Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

Your name, email address, and telephone number
Billing and shipping addresses
Order information, transaction details, and payment status
Customer service communications, including photographs or other materials you provide
Device details, browser information, IP address, and approximate geographic location derived from your IP address
Website browsing activity, preferences, and interactions with our communications

We collect information directly from you, automatically through website technologies, and from third-party providers involved in payment processing, order fulfillment, and website operations.

Payment information may be collected and processed directly by third-party payment service providers in accordance with their respective privacy policies.

How We Use Information

We may use personal information for the following purposes:

Processing purchases and fulfilling customer orders
Arranging shipping and product delivery
Sending order confirmations, shipping updates, and important service notifications
Responding to customer questions and providing support
Managing product returns, exchanges, and refunds
Maintaining, securing, and improving our website and shopping experience
Identifying and preventing fraudulent transactions or unauthorized activities
Meeting applicable legal and regulatory obligations
Sending promotional communications and supporting advertising activities where permitted by applicable law

We use personal information only as reasonably necessary for these purposes or as otherwise permitted by applicable law.

Cookies

Our website may use cookies and similar technologies to support essential website functions, remember customer preferences, analyze website performance, and assist with advertising and marketing activities.

These technologies may help us understand how visitors interact with our website and improve the overall shopping experience.

You may be able to manage or disable certain cookies through your browser settings or other privacy controls made available on our website.

Service Providers

We may share personal information with trusted third-party service providers when reasonably necessary to operate our website and fulfill customer orders.

These service providers may include e-commerce platforms, payment processors, shipping and logistics companies, website analytics providers, marketing partners, fraud-prevention services, and customer support providers.

Information shared with service providers is intended to support legitimate business operations and services, subject to applicable privacy and data protection requirements.

Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, please understand that no method of electronic transmission or data storage can be guaranteed to be completely secure.

We continually aim to maintain appropriate safeguards for the information collected through our website.

Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to request access to your personal information, correct inaccurate information, request deletion, or exercise other privacy controls provided by applicable law.

If you wish to exercise any applicable privacy rights or have questions about how your information is handled, please contact our customer service team through our Contact Us page.

We will review and respond to privacy-related requests in accordance with applicable legal requirements.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our business operations, website services, information practices, or applicable legal requirements.

Any updates will be published on this page, and the revised policy will take effect as indicated by the updated version.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.