TERMS OF SERVICE

Terms of Service

These Terms of Service govern your use of ravnoro.com and purchases made through RAVNORO.

RAVNORO is operated by Chizhou Xinyuan Trading Co., Ltd.

Address: Unit 133, Building 2, Cluster A, Cuiwei Nanyuan, Guichi District, Chizhou City, Anhui Province, China

Phone: +86 15156600110

Use of Our Website

You may use this website only for lawful purposes and in accordance with these Terms.

You may not misuse our website, disrupt its normal operation, attempt to gain unauthorized access, or use our services in any way that violates applicable laws or regulations.

Any information you provide when placing an order or contacting our customer service team must be accurate, complete, and up to date.

Product Information

We make reasonable efforts to provide accurate product descriptions, dimensions, materials, colors, features, and photographs.

Actual product colors and appearances may vary slightly due to lighting conditions, photography, manufacturing differences, and individual screen settings. These variations do not affect your right to receive products that conform to their descriptions.

Artificial plants and decorative trees may require some assembly or gentle shaping after unpacking to achieve their intended appearance. Product dimensions may vary slightly depending on how branches, stems, and leaves are arranged.

The inclusion of decorative planters, maintenance requirements, and suitability for indoor or outdoor use may differ between products. Please review the individual product details carefully before purchasing. Products should not be assumed suitable for outdoor use unless specifically indicated.

Prices

Product prices displayed on RAVNORO may be updated or adjusted from time to time. Any price changes will not affect orders that have already been accepted.

Applicable shipping fees, taxes, and other charges will be displayed where required before you complete your purchase.

Promotional offers, special discounts, and coupon codes may be subject to additional terms, eligibility requirements, or expiration dates.

Orders

Submitting an order represents your request to purchase the selected products. An automated order confirmation acknowledges receipt of your request but does not necessarily mean that your order has been accepted.

Your order is considered accepted when we issue a shipping confirmation, unless acceptance has been expressly confirmed earlier.

Where permitted by applicable law, we reserve the right to refuse, cancel, or limit an order due to product availability issues, pricing errors, suspected fraudulent transactions, or payment authorization problems.

If an issue arises with your order, we will contact you using the information provided during checkout.

If an order is canceled after payment has been collected, we will refund the amount paid for the canceled products and any related charges that are no longer applicable.

Payment

By providing payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through third-party payment service providers and may be subject to authorization, verification, and fraud-prevention procedures.

For additional details, please refer to our Payment Policy.

Shipping, Returns and Refunds

Purchases made through RAVNORO are also subject to our Shipping Policy and Return & Refund Policy.

We encourage customers to review these policies carefully before placing an order.

Nothing in these policies is intended to restrict or exclude any mandatory consumer protection rights provided under applicable laws.

Intellectual Property

Unless otherwise stated, original content associated with the RAVNORO website, including our branding, graphics, written materials, and website design elements, is owned by or licensed to Chizhou Xinyuan Trading Co., Ltd.

You may access and use this content for personal, noncommercial shopping purposes.

Any unauthorized reproduction, distribution, modification, or commercial use of website content requires permission from the relevant rights holder, except where otherwise permitted by applicable law.

Third-party trademarks, images, and other protected materials remain the property of their respective owners.

Limitation of Liability

To the extent permitted by applicable law, Chizhou Xinyuan Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your use of this website or purchases through RAVNORO.

This limitation applies only where legally enforceable. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or restricted.

Nothing in these Terms limits your mandatory rights concerning product quality, description, delivery, returns, refunds, or other statutory remedies.

Changes to These Terms

We may revise or update these Terms of Service periodically by publishing the updated version on our website.

Changes will apply prospectively from the date they are published.

Unless required by law or expressly agreed with you, updated Terms will not change the conditions applicable to orders that have already been accepted.

We encourage customers to review this page occasionally to stay informed about our current Terms of Service.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Mississippi, US, without regard to its conflict of laws principles.

Nothing in this provision limits or excludes any mandatory consumer protection rights or remedies available to you under applicable law.