SHIPPING POLICY

Shipping Policy

Thank you for choosing RAVNORO. We are committed to providing a convenient and reliable shopping experience.

Order Processing

Orders are generally processed within 1–3 business days before being shipped.

Please note that processing may take additional time during public holidays, special promotions, or periods of increased order volume.

Once your order has been dispatched, shipping confirmation and available tracking details will be sent to you.

Shipping & Delivery

Estimated delivery times may be provided on product pages, during checkout, or within the shipping information available on our website.

Please understand that delivery estimates are not guaranteed. Actual delivery times may vary due to shipping carrier operations, weather conditions, public holidays, customs clearance, or other circumstances beyond our control.

Shipping Charges

Any applicable shipping fees will be clearly displayed at checkout before your order is confirmed.

From time to time, RAVNORO may offer free-shipping promotions. Such offers may be subject to minimum order values, eligible destinations, or other promotional conditions.

Order Tracking

When tracking services are available, a tracking number will be provided once your order has been shipped.

Please allow some time for shipping updates to appear in the carrier's tracking system after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address and contact information are complete and accurate when placing an order.

If you discover an error in your shipping details, please contact our customer service team as soon as possible.

Although we will do our best to assist, address changes cannot be guaranteed after an order has entered processing or has been shipped.

Damaged or Incomplete Deliveries

If your artificial plant, decorative tree, planter, or any included accessories arrive damaged or with missing components, please contact our support team promptly.

To help us review your concern, please provide your order number, a description of the issue, and clear photographs of the product, affected components, and packaging.

Our customer service team will review the information and assist you with the appropriate next steps.

Contact Information

For questions about shipping, delivery, or order tracking, please contact us:

Email: service@ravnoro.com

Phone: +86 15156600110